Communication skills are critical for success at work, business and even relationships. As a result, it is important that you get it right.
We have compiled some easy tips that will have you well on your way to better communication.
Learn to actively listen.
Don’t listen to respond but listen carefully to understand. It is also important that you weigh the emotions coming through from the other party so that you’re able to respond sensitively.
2. Body language is key
A person’s body language can tell you a lot more sometimes than what is being said. As a result, you should equally be wary of your body language and the hidden messages you’re allowing to give off. In business negotiations, this usually comes in handy especially where the conversation may lead to a sealed deal. Practise in front of the mirror if you have to.
3. Don’t speak on impulse
I have a friend who we all tease for speaking in a calculated manner. He is never quick to respond and always seems to take a pause before responding to any statement directed at him. It’s no wonder, he is usually the smartest talker in the room. When angry, frustrated, anxious… take a minute before speaking. You don’t want to say something that you can never take back especially to the wrong person.
4. Timing is also key
Timing is an important variable in communication. Knowing when to speak and when not to can completely change the way a deal is orchestrated leading to its success or lack thereof. To understand the best time to respond, take note of the first three points above. Instinctively, once you’ve followed the first three steps, you’ll know when the time is right.
5. Do not interrupt the other person
In attempting to get your point across and ensure you’re able to cover everything you mentally said you would cover, it’s not surprising that the other party starts talking and you immediately remember something you hadn’t mentioned when it was your turn to speak. Make a note of it on your smartphone or note pad and continue listening. Interrupting gives off the impression that you don’t value their opinion and may also be viewed as disrespectful.